Privacy Policy
Legal
Privacy
Statement.
01
Controller and Scope
CHAO Global Inc, operating the Meritessia brand and meritessia.com, is the entity responsible for personal information processed through this website. Meritessia is a customer-facing brand, not a separate legal entity. This Policy applies when you browse meritessia.com, create an account, place an order, communicate with customer support, subscribe to marketing, or otherwise interact with our online store.
Registered Address: 111 W 2nd St #537, Casper, WY 82601 United States
02
Categories of Personal Information We Collect
Identifiers and contact information
Name, email address, telephone number, billing and shipping addresses, account identifiers, and information you provide when contacting us.
Order and transaction information
Products purchased or considered, order number, order status, shipping details, returns and refund history, transaction amounts, and related customer-service records.
Payment information
Payment information needed to complete a purchase is processed by payment service providers used at checkout. We receive transaction confirmations and related payment metadata; full payment-card details may be handled directly by the payment provider rather than stored by us.
Device, usage, cookie and advertising information
IP address, browser and device type, operating system, pages viewed, referring URLs, interactions with the site, cookie or similar identifiers, approximate location derived from IP, and advertising or campaign interaction data where applicable.
Communications and preferences
Messages sent to us, reviews or other content you choose to submit, marketing preferences, consent records, and opt-out choices.
03
How We Use Information and Legal Bases
Depending on the activity and the law that applies to you, we process personal information on one or more of the following bases: performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.
Orders and customer service
We use information to process payments, fulfill and deliver orders, provide tracking, administer returns and refunds, maintain accounts, and respond to support requests. The legal basis is generally performance of our contract with you and our legitimate interest in providing reliable customer service.
Security, fraud prevention and legal compliance
We use information to detect and prevent fraud, protect our website and customers, enforce our terms, maintain business records, and comply with applicable tax, accounting, court, regulatory, or law-enforcement requirements. The legal basis is our legitimate interests and/or compliance with legal obligations.
Analytics and service improvement
We may use site and device information to understand store performance, troubleshoot issues, measure engagement, and improve products, services, and website functionality. Depending on your jurisdiction and the technology used, this may rely on legitimate interests or consent.
Marketing and advertising
Where permitted, we may use contact, cookie, device, and interaction information to send marketing communications, measure campaigns, personalize advertising, or build audiences with advertising partners. We obtain consent where required and provide applicable opt-out choices.
04
Cookies and Similar Technologies
We and service providers may use cookies, pixels, tags, local storage, and similar technologies for essential store functions, preferences, analytics, fraud prevention, and advertising. The technologies actually used can vary based on the apps, integrations, and advertising tools enabled on meritessia.com.
Where required by law, non-essential cookies or similar technologies are used based on consent. You can also use browser controls and any consent or privacy controls made available on the site.
05
How We Disclose Personal Information
We disclose personal information when reasonably necessary to operate the store, complete transactions, provide services, comply with law, or carry out advertising and analytics activities that are actually enabled. Categories of recipients may include:
Shopify
Shopify and its affiliates provide the e-commerce platform, hosting, storefront, checkout, and related technology used by meritessia.com.
Payment service providers
Payment processors, card networks, banks, and fraud-prevention providers involved in authorizing and settling transactions.
Fulfillment, logistics and delivery providers
Warehouses, fulfillment partners, carriers, customs or delivery partners as needed to prepare, ship, track, deliver, return, or otherwise service an order.
Analytics, advertising and marketing providers
Analytics providers and advertising or marketing platforms may receive device, cookie, usage, or campaign information when those services are enabled, including for measurement, audience creation, or targeted advertising where permitted.
Operational and professional service providers
Email, customer-support, cloud, security, IT, accounting, legal, and other vendors that process information on our behalf or assist with business operations.
Legal, corporate and safety disclosures
We may disclose information where required by law or legal process; to protect rights, safety, and security; to investigate fraud; or in connection with a merger, financing, reorganization, sale, or other corporate transaction.
06
Children
Our online store is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
07
Your Privacy Rights and Choices
Depending on where you live, applicable law may give you rights to request access to, correction of, deletion of, or a copy of personal information; to object to or restrict certain processing; to opt out of certain targeted advertising, sale, or sharing of personal information; to withdraw consent where processing is based on consent; and, where provided by law, to appeal a decision on a privacy request. We will not discriminate against you for exercising rights provided by applicable law.
To submit a privacy request, email info@meritessia.com. We may need to verify your identity and may request information reasonably necessary to process the request. We respond within the time required by applicable law.
To stop marketing emails, use the unsubscribe link in the message or contact us. Where applicable, you may also use our Your Privacy Choices page to submit an opt-out request relating to certain data sharing or targeted advertising.
08
Third-Party Services and International Processing
Our website may contain links to third-party sites or use third-party services with their own privacy practices. Their handling of personal information is governed by their own policies and applicable contracts or law.
Some service providers may process personal information in locations outside your state, province, or country. Where required, we use appropriate contractual or other legally recognized safeguards for cross-border processing.
09
Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, fraud-prevention, dispute-resolution, and recordkeeping requirements. Retention is determined by category: account information is generally kept while an account is active and as needed thereafter; order and transaction records are kept for the period required by applicable tax, accounting, and consumer laws; customer-service records are kept as needed to resolve requests and potential disputes; marketing records are kept until you opt out plus any suppression record needed to honor that choice; and cookie or device data is retained according to the relevant cookie, tool, or provider settings.
10
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal requirements. When we make material updates, we will revise the date shown at the top of this page and provide any additional notice required by applicable law.
11
Privacy Contact
Responsible entity / data controller: CHAO Global Inc, operating the Meritessia brand and meritessia.com.
Email: info@meritessia.com
Registered Address: 111 W 2nd St #537, Casper, WY 82601 United States
Customer-service inquiries are generally answered within 24 business hours during our published service schedule. Formal privacy-rights requests are handled within the timeframe required by applicable law.
Privacy questions?
We're happy
to help.
General privacy questions are handled during our published customer-service hours. Formal privacy-rights requests are handled within the timeframe required by applicable law.