How long does shipping take?

Order processing takes 2–3 business days. After dispatch, estimated transit time is 10–17 business days for U.S. orders and 11–18 business days for international orders. Transit estimates do not include processing time and may be affected by carrier or customs delays.

Can I return or exchange an item?

We accept eligible return requests within 30 days after delivery. Items must be unused, in the same condition received, and in original packaging, with valid proof of purchase. Email info@meritessia.com before sending anything back so we can authorize the return and provide instructions.

My item arrived damaged. What do I do?

Email info@meritessia.com as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate replacement, refund, or return instructions based on the circumstances and applicable policy.

How do I track my order?

You will receive tracking information after your order is dispatched. If your order has passed the 2–3 business-day processing period and you have not received tracking, check your spam folder and then contact us with your order number.

Can I change or cancel my order?

Contact info@meritessia.com as soon as possible. We can honor a cancellation only before the order has entered production, fulfillment, or shipping. Once fulfillment or shipment has begun, cancellation may no longer be possible.

How long do refunds take?

After an approved return is received and inspected, we process the refund within 5–7 business days to the original payment method. Your bank or card issuer may require additional time to post the credit.