
FAQ
How long does shipping take?
Orders are processed within 2–3 business days. After dispatch, estimated transit time is 10–17 business days for U.S. orders and 11–18 business days for international orders. Transit time does not include processing time and may vary due to carrier or customs delays.
What is your return policy?
Eligible return requests may be submitted within 30 days after delivery. Items must meet the conditions stated in our Refund & Return Policy. Please contact us before sending any item back.
How can I track my order?
Once your order ships, you will receive a confirmation message with tracking information.
Is my payment information secure?
Yes. Our store uses SSL encryption and all payments are processed through secure, industry-standard payment gateways. We never store your card details.
How do I contact customer support?
Customer service is available Monday – Friday, 9:00 AM – 6:00 PM (EST). We respond within 24 business hours. Inquiries received over weekends or holidays will be handled on the next business day.













180° Lay-Flat Design: spacious large puffy makeup bag for women opens fully to a 180° lay-flat design, featuring 5 dedicated compartments to store all makeup and skincare essentials. The wide-open view allows quick access to brushes, toners, eyeshadow palettes, and full-size skincare bottles, keeping your makeup organizer clutter-free.





